LiveChat webinars: Turning Data Into Satisfaction part 2

LiveChat – premium live chat application with a built in help desk system for customer service and e-commerce.

This LiveChat webinar provides an advanced training in analyzing chat data effectively. Learn how to choose, create KPIs and manage support team using historical data.

The webinar covers following topics:
Why metrics matter,
How to choose & create KPIs,
How to manage support team using the data (

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