Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
Be available to work night or weekends, on a rotating basis, to service emergency needs of our customers.
Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
Maintain proper stock, parts, tools and safety equipment in the vehicle.
Maintain and submit monthly mileage log forms.
Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit car payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations, and explain fully yo customer what the issue is and what is need to correct.
Participate in company provided training opportunities on latest industry technologies.
Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).